Lab Based Repairs, Done Securely and Completely

Some problems are too horrible to fix in under an hour and need special equipment and precautions. If we can’t fix your PC or MAC on-site, Poindexter will check your computer into our Hampden, Baltimore, lab for advanced analysis and repair. In case you need them, data backup and recovery services are available. Serious problems can take a few days to fix, but speediness is always a priority. Once your computer is checked in, you’ll receive an internet accessible, live copy of Poindexter’s technicians notes, so you can always stay up-to-the-second on your computer’s repair status. All repair and (as needed) data recovery services are strictly confidential. Your computer is safe with us and, soon, will be running better than ever. This service is billed by the hour and an accurate estimate is always provided first before any repair attempt is made.

This service is great for:

• Severe Windows or macOS crashing, BSOD, or Kernal Panic
• Desktop computers or laptops that won’t start
• Desktop computers or laptops that are overheating
• Other miscellaneous, severe computer issues